FAQ
Q: How long does it take to process my order?
A: Orders are processed within 1–3 business days after payment confirmation. Processing time does not include shipping transit time.
Q: Can I change my shipping address after placing an order?
A: Please contact us immediately if you need to modify your address. We can adjust the address only before the package is shipped. Once dispatched, address changes cannot be guaranteed.
Q: What size should I choose?
A: Please refer to our size chart on each product page. Sizes are measured manually, and a slight measurement difference of 0.5–1 inch is normal.
Q: Can I cancel my order?
A: Order cancellation is available only before the item is shipped. Once the package has been handed over to the courier, you will need to submit a return request after receiving it.
Q: Why does the actual color look different from pictures?
A: Color difference may happen due to different screen brightness and display settings. We try our best to take real product photos to show the true look.
Q: My tracking shows delivered but I have not received it. What should I do?
A: Check around your porch, mailbox or with neighbors first. Then contact the local courier for details. Reach out to us if you still cannot locate the parcel.